Help & Support
Frequently Asked Questions
Shipping & tracking
How do I send a package through Paxel?
Is there any prohibited goods that Paxel is unable to ship?
What area did Paxel cover?
Is there any insurance for my package?How can I track my package?
How can I track my package?
How long will it take for my package to be delivered?
Change & Cancellation
How do I change my pickup time?
How do I cancel my shipment?
Why my shipment can be undelivered?
What should I do to avoid undelivered shipment?
What will happen to my package if the shipment is undelivered?
Pricing & Payment Methods
How much does it cost to ship a package?
Do I have to pay for the pick-up service?
Is there a minimum of parcels requested for pick up service?
What methods of payment does Paxel accept?
How do I use Paxel Credit to pay?
My Paxel Credit is not working
Can I use Paxel Credit for a shipment I've already made?
Complaints & Claim
Courier did not pick up the package on scheduled time
I want to complain about the service
Why is my package delayed?
I did not receive my parcel
I received my package, but it is damaged
Still need help?
Please contact our CS or send your claim by email