Although the majority of packages are collected and delivered at the time you are requested, sometimes there is a small delay. Common reasons our Hero are late/delayed on pick-up or delivering your packages are:
- Misspelled, incomplete or outdated address. It makes our Hero difficult to pick-up or deliver your package to an address which is difficult to find.
- Weather conditions, traffic or force majeure situation. Sometimes, unforeseen situations could and beyond our control could impacted to pick-up and delivery schedule.
If the pick-up or delivery does not happen on the day it has been requested, please contact our Customer Empathy through Whatsapp: wa.me/6285574670318 dan email: firstname.lastname@example.org