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How to change pick-up/delivery address on active shipment?

You can change the package pick-up schedule before the Hero (Paxel courier) en route to pick up your package. Here's how to change your package pick-up schedule:

  • Open the Paxel apps, on the My Transactions menu, All Transactions/Shipments from me/Shipments for me/Other shipments, click your active delivery.
  • On the delivery details page, click the more icon (three dots) in the upper right corner, then select Reschedule Pickup Time
  • Choose a new pick up time according to your convenience, then click Done
  • Our Hero will pick up your package according to the latest pick-up schedule

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